Shipping policy

This Shipping and Delivery Policy outlines the details of our shipping process to ensure you have a smooth shopping experience.

4.1. Order Processing Time

We strive to process and dispatch all orders within 2 business days of the order being placed.
Please note that this does not include weekends or public holidays.

4.2. Shipping Zones & Carriers

4.3. Shipping Costs

We offer free shipping on all orders with a minimum spend of INR 500.
For orders below INR 500, a standard shipping fee of INR 99 will be charged at checkout.

4.4. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery timeline is 7-10 days.
Please note that this is an estimate and actual delivery times may vary depending on your location and unforeseen logistical delays.

4.5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the Bluedart website to monitor the status of your delivery.

4.6. Damaged or Lost Shipments

We take full responsibility for any shipments that are damaged or lost in transit.
In the event of a damaged shipment, please contact our customer service team at socials@firewater.in immediately with verified proof (clear photos of the damaged product and packaging).
We will arrange for a pickup of the damaged item and, upon verification, process a refund or replacement as per our policy.
For lost shipments, please contact our customer service team to investigate with our courier partner.

4.7. Shipping Restrictions

There are no specific shipping restrictions at this time. However, delivery to certain remote pin codes may take longer.

4.8. Contact Information

If you have any questions or concerns regarding your shipment, please contact us at socials@firewater.in.